Inbound Working

Manage inbound calls and control your customers with SBC Hosted Solutions. Our cloud hosted phone systems come packed with features to benefit and aid your inbound working allowing you to guide existing and new customers in the right direction. Set up ring groups and music on hold to entertain and accompany your customers whilst they are directed to the relevant department within your company.

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Inbound Working

Manage inbound calls and control your customers with SBC Hosted Solutions. Our cloud hosted phone systems come packed with features to benefit and aid your inbound working allowing you to guide existing and new customers in the right direction.

SBC Hosted Solutions branded Yealink T41S with receiver lifted and focus on HD Optima Audio

Set up ring groups and music on hold to entertain and accompany your customers whilst they are directed to the relevant department within your company.

Explore More

Virtual Receptionist

Improve your customer experience and team productivity with SBC Hosted Virtual Receptionist. Virtual Receptionist is a cloud hosted voice assistant which allows callers to be automatically routed without the intervention of a human operator.

Virtual Receptionist

Improve your customer experience and team productivity with SBC Hosted Virtual Receptionist. Virtual Receptionist is a cloud hosted voice assistant which allows callers to be automatically routed without the intervention of a human operator.

CallĀ Queueing

SBC Hosted Call Queueing allows your business to efficiently manage peak inbound calling periods. Instead of your callers being greeted by the dreaded engaged tone, your customers are answered automatically and held in a queue until the next agent becomes available to answer.

Custom Ringtone

With SBC Hosted Custom Ringtone, separate internal from external calls with a distinctive ringtone depending on the number dialled.

CallĀ Queueing

SBC Hosted Call Queueing allows your business to efficiently manage peak inbound calling periods. Instead of your callers being greeted by the dreaded engaged tone, your customers are answered automatically and held in a queue until the next agent becomes available to answer.

Custom Ringtone

With SBC Hosted Custom Ringtone, separate internal from external calls with a distinctive ringtone depending on the number dialled.

Custom Greeting

Keep your brand identity unified with professionally recorded SBC Hosted Custom Greetings. Configure customised holiday greetings for the days in the year when your business hours are modified.

Custom Greeting

Keep your brand identity unified with professionally recorded SBC Hosted Custom Greetings. Configure customised holiday greetings for the days in the year when your business hours are modified.

Time Based Routing

Offer your customers a superior out of hours service. SBC Hosted Time Based Routing automatically forwards calls based on the time of day. Customise after-hours rules to route callers directly to voicemail, or any other number.

Time Based Routing

Offer your customers a superior out of hours service. SBC Hosted Time Based Routing automatically forwards calls based on the time of day. Customise after-hours rules to route callers directly to voicemail, or any other number.

Ring Groups

SBC Hosted Ring Groups allow multiple phones to ring simultaneously or in a hunting order when a single number is dialled. Ring Groups are a fantastic way to control and share the distribution of all incoming customer calls.

Music On Hold

SBC Hosted allows you to replace deadly silence when placing a customer on hold. You can choose our standard soundtrack, upload your own, or create a fully customised announcement with important information about your business. Why not ask one of the SBC Hosted team for more information about our bespoke creation service.

Ring Groups

SBC Hosted Ring Groups allow multiple phones to ring simultaneously or in a hunting order when a single number is dialled. Ring Groups are a fantastic way to control and share the distribution of all incoming customer calls.

Music On Hold

SBC Hosted allows you to replace deadly silence when placing a customer on hold. You can choose our standard soundtrack, upload your own, or create a fully customised announcement with important information about your business. Why not ask one of the SBC Hosted team for more information about our bespoke creation service.

Queue Exit to Voicemail

SBC Hosted Queue Exit to Voicemail gives your callers the ability to exit a call queue to leave a voicemail for a personalised call back. Reduce your customers time in a call queue with this neat little feature.

Queue Exit to Voicemail

SBC Hosted Queue Exit to Voicemail gives your callers the ability to exit a call queue to leave a voicemail for a personalised call back. Reduce your customers time in a call queue with this neat little feature.

Voicemail

Never miss a crucial call with SBC Hosted Voicemail. Divert calls to Voicemail, or follow you to another number when you’re on the phone or away from your desk – no need to give out your mobile number.

Voicemail

Never miss a crucial call with SBC Hosted Voicemail. Divert calls to Voicemail, or follow you to another number when you’re on the phone or away from your desk – no need to give out your mobile number.

What Are You Waiting For?

Upgrade your telephone system today!

Get Started

What Are You Waiting For?

Upgrade your telephone system today!

Get Started