Enhanced Features
Take your office wherever you go and experience efficiency at it’s best!
Take your communications to a whole new level by using CallSwitch, our innovative mobile application available on smartphone devices. Unlock our hosted phone systems full potential and engage with supreme features right from the palm of your hand.
Enhanced Features
Take your office wherever you go!
Take your communications to a whole new level by using CallSwitch, our innovative mobile application available on smartphone devices. Unlock our hosted phone systems full potential and engage with supreme features right from the palm of your hand.
All of your stats, all in one place
Manage your business communications from any location, at any time. Every time you log in to the CallSwitch mobile application, you’ll see a dashboard overview to help gain essential insights into your call handling performance. Quickly view a summary of today’s call traffic and talk time to help measure key performance indicators.
All of your stats, all in one place
Manage your business communications from any location, at any time. Every time you log in to the CallSwitch mobile application, you’ll see a dashboard overview to help gain essential insights into your call handling performance.
Quickly view a summary of today’s call traffic and talk time to help measure key performance indicators.
Call Recording
Record, replay & store your calls. Call recording provides essential information that can help improve your staff and business performance. Improve customer satisfaction, reduce liability, capture missed details, review customer stories, prevent lost calls and satisfy compliance standards. Be more organised with a recording solution that’s right for your business.
Call Recording
Record, replay & store your calls. Call recording provides essential information that can help improve your staff and business performance.
Improve customer satisfaction, reduce liability, capture missed details, review customer stories, prevent lost calls and satisfy compliance standards.
Be more organised with a recording solution that’s right for your business.
Instant Messaging
Be more productive
Connect with colleagues more effectively than ever before. SBC Hosted Instant Messaging offers any organisation the ability to quickly and easily create a group or private chat, assign members, and keep everybody updated with quick and fluid communication. Even remote workers can join the conversation requiring only an internet connection to keep in touch. Eradicate unproductive meetings, reduce travel time and be more flexible.
Instant Messaging
Be more productive
Connect with colleagues more effectively than ever before. Instant Messaging offers any organisation the ability to quickly and easily create a group or private chat, assign members, and keep everybody updated with quick and fluid communication.
Even remote workers can join the conversation requiring only an internet connection to keep in touch. Eradicate unproductive meetings, reduce travel time and be more flexible.
Click to Dial
Click to Call on PC
Access the power of SBC Hosted with our fully integrated desktop application, providing an explosive set of features capable of transforming your phone system into a real powerhouse. The easy to use interface allows you to send instant messages, view missed calls, received calls, dialled contact history, start a group chat, start a video meeting, send a fax and listen to voicemails directly from your computer. Work anywhere in the world regardless of location, all you need is a reliable internet connection.
Click to Dial
Click to Call on PC
Access the power of SBC Hosted with our fully integrated desktop application, providing an explosive set of features capable of transforming your phone system into a real powerhouse.
The easy to use interface allows you to send instant messages, view missed calls, received calls, dialled contact history, start a group chat, start a video meeting, send a fax and listen to voicemails directly from your computer.
Work anywhere in the world regardless of location, all you need is a reliable internet connection.
Virtual Numbers
Are you missing out on calls from potential customers looking for businesses in their local area? If you answered “yes” to this question, a virtual landline number is essential to succeed and grow outside of your local area. A virtual number offers you the ability to receive calls alongside your existing number, without the need for any extra hardware. With an SBC Hosted system, you can advertise additional numbers for niche markets and local towns. Breakout of your geographical cage and broaden your business horizons. Customers pay the same rate as they do when calling a standard 01/02 number.
Virtual Numbers
Are you missing out on calls from potential customers looking for businesses in their local area? If you answered “yes” to this question, a virtual landline number is essential to succeed and grow outside of your local area.
A virtual number offers you the ability to receive calls alongside your existing number, without the need for any extra hardware. With an SBC Hosted system, you can advertise additional numbers for niche markets and local towns.
Breakout of your geographical cage and broaden your business horizons. Customers pay the same rate as they do when calling a standard 01/02 number.
Call Centre
Professional Call Centre Reporting
An SBC Hosted system provides the ultimate call centre Reporting solution. Our Call Centre software gives you everything required for call centre managers and supervisors to provide accurate, 360-degree reporting and MiFIDII compliant recording, to determine performance against targets and SLA agreements across all touchpoints. Transform your customer journey and track how employees handle specific customer situations, interactions and day-to-day activities. Use agent evaluation scoring to ensure your call centre meets quality and efficiency standards set by your company.
Call Centre
Professional Call Centre Reporting
An SBC Hosted system provides the ultimate call centre Reporting solution.
Our Call Centre software gives you everything required for call centre managers and supervisors to provide accurate, 360-degree reporting and MiFIDII compliant recording, to determine performance against targets and SLA agreements across all touchpoints.
Transform your customer journey and track how employees handle specific customer situations, interactions and day-to-day activities. Use agent evaluation scoring to ensure your call centre meets quality and efficiency standards set by your company.