Enhanced Features

Take your office wherever you go and experience efficiency at it’s best!

Take your communications to a whole new level by using CallSwitch, our innovative mobile application available on smartphone devices. Unlock our hosted phone systems full potential and engage with supreme features right from the palm of your hand.

An iPhone XR with SBC Hosted Solutions softphone app dialling a number whilst the other iPhone views softphone app dashboard

Enhanced Features

Take your office wherever you go!

Take your communications to a whole new level by using CallSwitch, our innovative mobile application available on smartphone devices. Unlock our hosted phone systems full potential and engage with supreme features right from the palm of your hand.

An iPhone XR with SBC Hosted Solutions softphone app dialling a number whilst the other iPhone views softphone app dashboard

All of your stats, all in one place

Manage your business communications from any location, at any time. Every time you log in to the CallSwitch mobile application, you’ll see a dashboard overview to help gain essential insights into your call handling performance. Quickly view a summary of today’s call traffic and talk time to help measure key performance indicators.

Get Started

All of your stats, all in one place

Manage your business communications from any location, at any time. Every time you log in to the CallSwitch mobile application, you’ll see a dashboard overview to help gain essential insights into your call handling performance.

Quickly view a summary of today’s call traffic and talk time to help measure key performance indicators.

Get Started
Atmos call recording homepage on laptop display

Call Recording

Record, replay & store your calls. Call recording provides essential information that can help improve your staff and business performance. Improve customer satisfaction, reduce liability, capture missed details, review customer stories, prevent lost calls and satisfy compliance standards. Be more organised with a recording solution that’s right for your business.

PRICING

Call Recording

Record, replay & store your calls. Call recording provides essential information that can help improve your staff and business performance.

Improve customer satisfaction, reduce liability, capture missed details, review customer stories, prevent lost calls and satisfy compliance standards.

Atmos call recording homepage on laptop display

Be more organised with a recording solution that’s right for your business.

PRICING

Instant Messaging

Be more productive

Connect with colleagues more effectively than ever before. SBC Hosted Instant Messaging offers any organisation the ability to quickly and easily create a group or private chat, assign members, and keep everybody updated with quick and fluid communication. Even remote workers can join the conversation requiring only an internet connection to keep in touch. Eradicate unproductive meetings, reduce travel time and be more flexible.

Pricing
Cloud hosted phone system Softphone equipped laptop displaying ongoing live group chats with internal employees

Instant Messaging

Be more productive

Connect with colleagues more effectively than ever before. Instant Messaging offers any organisation the ability to quickly and easily create a group or private chat, assign members, and keep everybody updated with quick and fluid communication.

Cloud hosted phone system Softphone equipped laptop displaying ongoing live group chats with internal employees

Even remote workers can join the conversation requiring only an internet connection to keep in touch. Eradicate unproductive meetings, reduce travel time and be more flexible.

Pricing
Homeworking cloud-hosted laptop with a smartphone using SBC hosted solutions softphone application and messaging app

Click to Dial

Click to Call on PC

Access the power of SBC Hosted with our fully integrated desktop application, providing an explosive set of features capable of transforming your phone system into a real powerhouse. The easy to use interface allows you to send instant messages, view missed calls, received calls, dialled contact history, start a group chat, start a video meeting, send a fax and listen to voicemails directly from your computer. Work anywhere in the world regardless of location, all you need is a reliable internet connection.

GET STARTED

Click to Dial

Click to Call on PC

Access the power of SBC Hosted with our fully integrated desktop application, providing an explosive set of features capable of transforming your phone system into a real powerhouse.

The easy to use interface allows you to send instant messages, view missed calls, received calls, dialled contact history, start a group chat, start a video meeting, send a fax and listen to voicemails directly from your computer.

Homeworking cloud-hosted laptop with a smartphone using SBC hosted solutions softphone application and messaging app

Work anywhere in the world regardless of location, all you need is a reliable internet connection.

GET STARTED

Virtual Numbers

Are you missing out on calls from potential customers looking for businesses in their local area? If you answered “yes” to this question, a virtual landline number is essential to succeed and grow outside of your local area. A virtual number offers you the ability to receive calls alongside your existing number, without the need for any extra hardware. With an SBC Hosted system, you can advertise additional numbers for niche markets and local towns. Breakout of your geographical cage and broaden your business horizons. Customers pay the same rate as they do when calling a standard 01/02 number.

Virtual Numbers

Are you missing out on calls from potential customers looking for businesses in their local area? If you answered “yes” to this question, a virtual landline number is essential to succeed and grow outside of your local area.

A virtual number offers you the ability to receive calls alongside your existing number, without the need for any extra hardware. With an SBC Hosted system, you can advertise additional numbers for niche markets and local towns.

Breakout of your geographical cage and broaden your business horizons. Customers pay the same rate as they do when calling a standard 01/02 number.

Call Centre

Professional Call Centre Reporting

An SBC Hosted system provides the ultimate call centre Reporting solution. Our Call Centre software gives you everything required for call centre managers and supervisors to provide accurate, 360-degree reporting and MiFIDII compliant recording, to determine performance against targets and SLA agreements across all touchpoints. Transform your customer journey and track how employees handle specific customer situations, interactions and day-to-day activities. Use agent evaluation scoring to ensure your call centre meets quality and efficiency standards set by your company.

FIND OUT MORE
Customer support isometric graphic showing wireless device usage with laptops, tablets and smartphones

Call Centre

Professional Call Centre Reporting

An SBC Hosted system provides the ultimate call centre Reporting solution.

Our Call Centre software gives you everything required for call centre managers and supervisors to provide accurate, 360-degree reporting and MiFIDII compliant recording, to determine performance against targets and SLA agreements across all touchpoints.

Customer support isometric graphic showing wireless device usage with laptops, tablets and smartphones

Transform your customer journey and track how employees handle specific customer situations, interactions and day-to-day activities. Use agent evaluation scoring to ensure your call centre meets quality and efficiency standards set by your company.

FIND OUT MORE